Return Policy
Thank you for shopping at The Other Place. We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
To be eligible for a return, the item must be in perfect condition, with no visible damage. If you need to return an item, please fill out the return form below and provide the reason for the return.
You have 30 days from the date you received your purchase to initiate a return.
Refunds
Once we receive your item and inspect its condition, we will notify you that we have received your returned item and the status of your refund.
If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Form
Please fill out the following return form to initiate the return process:
Shipping
You are responsible for shipping your item back to us. However, if there is an issue with the product due to our error or a defective item, we will cover the shipping costs for the return.
In-Person Returns
Alternatively, you can also bring your item to our store in person, and our team will be happy to assist you with the return process.
Contact Us
If you have any questions on how to return your item to us or if you prefer to return it in person, feel free to contact us at:
- Email: help@theotherplacelampasas.com
- Phone: +1 512-525-1996
- Address: 904 South Key Avenue Lampasas, Texas, 76550.
The Other Place reserves the right to refuse returns that do not meet the above return policy requirements.